The buyer has the right to exercise the right of defective performance that occurs in consumer goods within 24 months (hereinafter referred to as the "warranty period") from the date of receipt of the goods unless otherwise indicated on the packaging of the goods. The Seller thus guarantees that during the warranty period the goods can be used in the manner for which they are intended and that the goods will retain their usual characteristics and degree of wear and tear. The shortest period of durability is indicated for the consumable item. If a defect appears within 6 months of the buyer's receipt of the goods, the buyer has the right to claim the defect and choose the method of its removal. The buyer is not entitled to the right of defective performance if he knew about the defect of the goods at the time of receipt of the goods or if the buyer himself or a third party caused the defect by improper use of the goods or by insufficient care of them.

The buyer shall claim the defect in the goods from the seller. To speed up the process, the Seller recommends that the defects of the goods be claimed by sending the goods to the address of Scutica s.r.o., Husitská 74/39. Prague 3, 130 00 or in person at the Seller's shop/operating office at Scutica s.r.o., Husitská 74/39, Prague 3, 130 00 For goods that are used by the buyer in direct contact with the buyer's body or third parties, the buyer's choice to settle the claim by way of return or exchange is not possible. These are e.g. whips, canes, erotic underwear, erotic stimulation aids, erotic furniture, harnesses, latex clothing and accessories, spanking paddles, leather bondage sets, ropes for Japanese bondage, reeds, etc. For these goods, a claim is possible only in the event of a defect in the goods which is found to be repairable or otherwise removable. The Seller is obliged to issue a written confirmation to the Buyer stating when the defect was claimed by the Buyer, what is the content of the claim and what method of claim is chosen by the Buyer. After the claim has been settled, the Seller shall inform the Buyer in writing of the method of settling the claim: the method of settling the claim, the method and duration of repair or rejection of the claim. This information is sent by the Seller to the Buyer within 3 days of receipt of the goods for complaint. The complaint itself must be settled without undue delay, but no later than 30 days, unless the seller and the buyer agree on a longer period. After the complaint has been settled, the Seller shall inform the Buyer of the period within which the goods can be collected; if this does not happen, the Buyer shall be obliged to collect the goods within 30 days following the Seller's confirmation of acceptance of the complaint. In the event of non-collection of the goods by the buyer for more than 8 months from the date of the complaint, the seller is entitled to sell the goods to a third party. In such a case, the buyer is entitled to the proceeds of the sale of the goods less the seller's costs associated with the storage and subsequent sale of the goods.

The consumer buyer has the right, without giving any reason, to withdraw from the purchase contract concluded with the seller through the e-shop within 14 days of the conclusion of the purchase contract, or the day on which the goods were received. Scutica s.r.o., Husitská 74/39, Prague 3, 130 00 or in person at the seller's shop/delivery at Scutica s.r.o., Husitská 74/39, Prague 3, 130 00 The Buying Consumer is obliged to return the goods to the Seller within 14 days from the date of withdrawal from the Purchase Contract by sending them by post to Scutica s.r.o., Husitská 74/39, Prague 3, 130 00 or in person at the Seller's shop/delivery at Scutica s.r.o., Husitská 74/39, Prague 3, 130 00 The costs associated with the return of the goods are borne by the buyer-consumer. The Seller is obliged to return the performance of this purchase contract, in particular the purchase price, to the Buyer without delay, but no later than within 30 days of receipt of the Buyer's information about the intention to withdraw from the purchase contract. For the return of the purchase price, the Seller shall use the same method by which the purchase price was paid by the Buyer. The consumer buyer does not have the right to withdraw from services that were agreed together with the purchase contract, e.g. transport of goods. Taking into account Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997, the buyer does not have the right to withdraw from the purchase contract in the case of goods that cannot be returned for hygiene reasons. Goods that are used by the buyer in direct contact with the buyer's body or that of third parties. These are e.g. whips, reprimands, erotic underwear, erotic stimulation aids, erotic furniture, harnesses, latex clothing and accessories, spanking paddles, leather bondage sets, ropes for Japanese bondage, reeds, etc.

The Seller informs the Buyer of the possibility of resolving out-of-court consumer disputes within the Czech Trade Inspection, Prague 2, Štěpánská 567/15, or via the Internet address of this institution at https://adr.coi.cz/cs. The online dispute resolution platform can be found at the internet address http://ec.europa.eu/consumers/odr. Disputes arising from purchase contracts with an international element can then be resolved at the European Consumer Centre Czech Republic, located at Prague 2, Štěpánská 567/15, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 of the European Court of Justice and Directive 2009/22/EC on the Regulation on online dispute resolution for consumer disputes. These general terms and conditions are valid from 1.10.2021. These general terms and conditions may only be amended in writing with effect from the date of publication on the website www.scutica.cz.