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HomeAll about the purchase - Shipping and payment

All about the purchase - Shipping and payment

  • Orders in stock are dispatched immediately within 3 working days.
  • We will send you an email as soon as we hand over the package to the carrier.
  • You will be informed of the further movement of the package by the chosen carrier, by e-mail or phone, which you have indicated in your order.
  • If you pay by bank transfer, we will only dispatch the package once we have received payment.


  • Over 3000 delivery points across the country.
  • The shipping fee is 99 CZK.
  • As soon as we hand over the package to the parcel office, you will receive an email with a tracking number to track the parcel online.
  • Once your package is in place, Zásilkovna will send you a text message.
  • To pick up your order, all you need is the password you receive in the SMS.
  • The package will wait for you for 4 days.
  • The customer service line is +420 216 216 516 (MON-FRI 8:00-18:00).

Payment by card

Fast and secure. The amount is credited to us immediately and you do not have to wait for a bank transfer. You do not enter your card details with us but on the secure website of the company that facilitates the payment. We only receive confirmation of the successful transaction. If your card payment does not work, it is most often due to your card settings (it does not allow you to pay online or you have exceeded the limit) - please check your settings in your online banking or contact your bank. Once you have successfully completed your payment, you will receive a confirmation of your order completion, which will also be sent to your email. Bank transfer Slightly more lengthy and complicated. The transfer usually takes 1 working day - depending on when you send the amount. Please include your order number as a variable symbol in your payment - you will find it in the email you receive from us after you complete your order. If the payment is not credited to our bank account within 7 days, the order will be canceled.